Rickabaugh named NRCC director

Jessica Rickabaugh Director, Northwest Regional Communications Center

MARYVILLE, Mo. — The city of Maryville announced on Jan. 24 the appointment of Jessica Rickabaugh as director of the Northwest Regional Communications Center.

Rickabaugh had already been leading the NRCC since it opened in 2020, and was integral to the consolidation of county and city dispatch services. Her new role moves the NRCC out from within the Maryville Police Department, with Rickabaugh as the new department’s director.

“Having grown up here, this role is incredibly meaningful to me,” Rickabaugh said in a news release from the city. “I am deeply grateful for the support of my family, friends and the mentors who have guided me throughout my career. It is an honor to serve in this capacity and to contribute to the safety and well-being of our communities.”

Rickabaugh has been with the city since 2011, and her career with Maryville Public Safety began as a part-time dispatcher. In 2013, she was promoted to lead the Communications Division within Public Safety, and in 2014 she earned a bachelor’s degree in emergency and disaster management, with a minor in organizational communication, from Northwest Missouri State University, according to the news release.

“It is a privilege to work alongside our team of 911 dispatch professionals, law enforcement, firefighters, and emergency medical staff each day,” Rickabaugh said. “The incredible support from our communities and local leaders has been instrumental to the success of the Northwest Regional Communications Center.”