Tri-State is one-stop auto shop
GEOFFREY WOEHLK/THE FORUM
Tri-State not only offers new vehicles, but also a one-stop shop for all your automotive needs with factory-certified technicians.
The Nodaway County Business Insider is a special supplement of the Maryville Forum highlighting Nodaway County businesses, owners & more.
MARYVILLE, Mo. — Inventory levels are back to pre-pandemic levels offering the area’s largest new car and used car inventory. Tri-State Ford in Maryville has Mopar- and Ford-certified senior master techs that will keep your vehicle running smooth and safe. It has Quick Lane Service, with the area’s largest selection of name brand tires for any make. Plus, Tri-State has a price-match guarantee. And owners Todd and Rusty Hill are in the stores daily to make sure your experience is top notch.
“About 70 percent of our customer base has bought from us before. It just tells you that our salespeople are doing a good job, and we’re taking care of guests in the service department after the sale,” said Tri-State Ford owner Todd Hill.
Tri-State’s dependability starts even before its customers drive away in their newly purchased automobiles. While other dealerships do not spend time reconditioning used cars, Tri-State performs a 138-point inspection on all its used cars to ensure customers will not have maintenance issues as soon as they buy their vehicles. Used cars from Tri-State even come with at least a 3-month warranty.
“I don’t want my customers spending anything other than gas on their car for the first six months anyway,” Hill said. “That’s our goal.”
When customers do need maintenance, Tri-State has them covered. Quick Lane services all cars, regardless of make and model. Its six factory-certified technicians at Tri-State Ford and Tri-State Chrysler Dodge Jeep RAM specialize in everything automotive except bodywork. If you are too busy to come in, Tri-State offers a free pickup and delivery service for customers, plus they’ll check for and do your recalls.
“We’re constantly reinvesting in our people in training,” Hill said. “We believe happy employees make happy customers. We like to see them grow.”
Tri-State has made a name for itself, being listed as a Ford President’s Award winner nine times, four of which were consecutive. Less than one percent of all Ford dealers earn the prize, Hill said. Additionally, Hill was formerly the Missouri Time Dealer of the year and past chairman of the Missouri Automobile Dealers Association.
This recognition has led to customers coming from more than 500 miles away, which means, Hill said, the dealership has “good selection, good reputation, (and) good online presence.”
Hill said an increasing amount of his customers start their car research digitally — some even complete the entire transaction online.
Hill said about 72 percent of the new vehicles Tri-State sells are custom-ordered and delivered to the customer within hours of arrival.
You can literally buy a car, do financing and arrange delivery, all from the Tri-State websites, tristatefordmaryville.com or tristatechryslerdodgejeepram.com.
This process makes buying a car easier for the customer. If the customer requires, the dealership can deliver their vehicle straight to their home. Tri-State has delivered cars across the United States to locations such as California, Florida and New York.
As for the vehicles Tri-State is selling, Hill is excited about various Ford, Chrysler, Dodge, Jeep and RAM products.
According to Hill, the dealership gives back to the community that supports it.
Tri-State is a major sponsor of the Nodaway County Fair, The Spoofhounds, Bearcats and many other local sports teams, golf tournaments, the Hopkins Picnic and many other events. It has supported over 77 $1,000 scholarships for area FFA students. Tri-State is open for sales from 8 a.m. to 6 p.m. Monday through Friday and from 8 a.m. to 4 p.m. on Saturday.
Quick Lane is open from 8 a.m. to 5 p.m. Monday through Friday and from 8 a.m. to 1 p.m. on Saturday.
