GRM sees changes during pandemic

By Phil Cobb | March 27, 2020 |

GRM Networks logo

PRINCETON, Mo., — GRM Networks has announced it’s taking measures to ensure the continued service for its customers while protecting the health of its employees and the general public.

Below are steps the cooperative is taking to ensure the safety of customers and employees, according to GRM Networks news release.

Lobbies at all GRM Networks, LTC Networks and SCC Networks business offices will be closed through Monday, April 13. This includes the business offices at Bethany, Leon and Princeton. Employees will continue to report to work and deliver the communications services you need.
The company has eliminated the $100 internet installation fee for the next 60 days to facilitate delivery of service to everyone that needs it.
For those who do not have access to the internet, free public Wi-Fi will be available through GRM business offices and the 48 central office buildings throughout GRM Networks territory.
Customer service representatives and help desk associates will continue to assist customers by phone. The 24/7 tech support line is 800-721-2577.
During business hours, CSRs will continue to answer questions, receive trouble reports and accept credit card payments by phone or via GRM Networks’ eBill online payment system. To enroll, contact your local business office by phone. Payments may also be mailed or deposited in the dropbox outside each office. Business offices may be reached at the following numbers: GRM Networks Princeton – 800-451-2301; GRM Networks Bethany – 800-551-1930; GRM Networks Leon – 800-551-1940; SCC Networks – 800-782-7932; LTC Networks – 877-742-5553

Before a technician is dispatched to a location, a CSR will ask customers questions to determine if anyone at that location is sick with any illness that can be spread person-to-person. The technician will then ask those questions again prior to entering any location.

Technicians will continue to conduct installations and on-site repairs at healthy locations. GRM Networks employees are taking precautions to clean their hands and equipment between service calls. Employees are aware of the signs of illness; it is at the discretion of the technician whether they will enter a home or business location.

The company plans to continue to operate under these guidelines until further notice. GRM values the support and trust of its customers and apologizes for any inconveniences customers may experience due to the changes in operation.

GRM Networks is a member owned cooperative that provides communication services to customers located within a 4,500 square mile radius that covers 44 exchanges in Northern Missouri and Southern Iowa. For more information about GRM Networks, visit www.grm.net.

Editor’s Note

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