Chamber Ambassadors

Sears owner Ryan Gessert, left, receives the October Customer Service Award from Gentry Martin, Greater Maryville Chamber of Commerce Board President.

MARYVILLE, Mo. — The Greater Maryville Chamber of Commerce Ambassadors have named Ryan Gessert as the recipient of the October Customer Service Award.

Nominated by Paula Martin for his “over-the-top” customer service, Gessert helped her during a frustrating and very hot air conditioning issue this summer.

“When my air conditioning unit quit working this summer, I called Sears to see about a replacement,” she said in her nomination.

Throughout the very frustrating process, she found out her unit was more than 20 years old and it took quite a bit of work to figure out the correct replacement unit. According to a news release, Gessert went above and beyond helping a customer by making numerous calls and not stopping the search until he found a replacement that would work.

“After that experience, I knew that when I needed anything, Ryan would be the first person to call, because he truly made me feel like a valued customer. And for that reason I believe Ryan is more than deserving of this recognition.”

To nominate a customer service representative who has gone above and beyond the call of duty visit the chamber website: maryvillechamber.com/nominations.

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